Warranty Conditions


The seller, pursuant to and for the purposes of art. 7 of Legislative Decree 9 April 2003, n. 70, informs the buyer that the goods/services covered by this contract are provided by the company Di.ro Srl, with registered office in Montegranaro. Any communication or request for information can be forwarded via e-mail by writing to info@d iroestetica.it . The User is informed and accepts that access to www.diroestetica.it does not imply, in any way, the start of a commercial relationship with Di.ro Srl


To make purchases on our website www.diroestetica.it it is not necessary to register, therefore buyers will be free to register or not on our website without this affecting their purchasing activity. It is understood that it will still be essential to provide Diroesterica with all the data required to activate the purchase. The amount of purchases will be calculated on the sum of the cost of all the items you intend to purchase, VAT included, net of shipping costs or any other additional costs communicated at the time of the order. Each member of the site " www.diroestetica.it declares that they have the full right to use credit cards or other payment instruments that can be used on www.diroestetica.it and that they have sufficient credit to cover all costs relating to product purchases through www.diroestetica.it By selecting the "Pay" button during the purchase process, the buyer declares to fully and unreservedly accept the entirety of these General Conditions of Sale. www.diroestetica.it will confirm their orders by sending an e-mail. The prices of the goods/services supplied, any duties and taxes, as well as additional costs for shipping and packaging are indicated precisely during the definition of the order, before confirmation of the same and before payment. The products remain the property of the supplier until the total amount due is paid. www.diroestetica.it reserves the right to refuse an order from any customer with whom there is an ongoing dispute. to. The goods are sold and purchased in accordance with an order from the buyer sent by the same and accepted by the seller according to the methods referred to in point b. below. The order is subject to these conditions which regulate the contract in such a way as to exclude any other condition and methods according to which an order can be placed by the buyer. b. Once the products have been viewed, it will be possible to choose the one of interest by selecting the "DETAILS" button. This will display a summary page containing the data relating to the price of the product. By selecting the add to cart button you will be able to book the desired product. On the next screen the user will be able to check the types of products they wish to purchase and the relative prices and at this point it will be possible to confirm the order, cancel it or modify it. c. The seller, pursuant to art. 13 of the aforementioned Legislative Decree no. 70 of 2003, having verified the availability of the chosen product, issues acceptance of the buyer's order, without unjustified delay and by e-mail containing a summary of the general and particular conditions applicable to the contract, the information relating to the essential characteristics of the good or service and the detailed indication of the price, means of payment, withdrawal, delivery costs and applicable taxes. Once the purchase order has been confirmed, the buyer has the possibility to check the details at any time on the relevant web page


The prices of the goods/services supplied, any duties and taxes, as well as additional costs for shipping and packaging are indicated precisely when defining the order, before confirming it.


Except for subsequent and necessary communications in this regard, the products for which the order has been accepted by the seller will be delivered to the courier within 6 working days from the transmission of the order confirmation and/or, in case of payment by bank transfer or credit card 3 days from crediting to our accounts and delivered to the address indicated by the buyer in the purchase order. Delivery takes place via trusted shippers and/or couriers at the shipping cost indicated on the screen when completing the order, calculated based on the weight, volume and destination of the goods. The cost of shipping is borne by the buyer, according to the rates and costs indicated. Each delivery is considered completed from the moment in which the carrier makes the products available to the buyer, as resulting from the system used by the carrier to track shipments. It is the recipient's responsibility to check the products upon delivery and raise any reservations and complaints that appear justified, including the possibility of rejecting the package if it has been opened or shows obvious signs of deterioration.

Reservations and complaints must be addressed to Diroestetica by registered letter with return receipt or by e-mail to the addresses indicated in the art. 1.

Article 5 - PAYMENT

The balance of purchases is made via:

Bank transfer to our account IBAN, IT90 K 06150 69550 CC0080043351;


credit card;

prepaid card;

cash on delivery, in which case an additional cost of €5.00 will be applied.

The cards accepted are all those belonging to the Visa, Visa Electron and MasterCard circuits, including, therefore, PostePay cards. The credit card data are entered directly on the pages of Diroestetica 's banking partner (Key Client), and are transmitted to the bank's servers in encrypted form according to the 128 bit SSL (Secure Socket Layer) standard, one of the most advanced and effective currently available. For greater security, only the banking partner has access to the data of the card used for payment, while Diroestetica has no possibility of knowing or storing such data. The purchase price will be debited from the buyer's bank account within 4 days from the day of the order and will be effective after confirmation of authorization by the banking service center. In the event that the virtual POS (Internet point of sale terminal) communicates the rejection of the card, the order will be automatically cancelled, informing the buyer of the aforementioned cancellation online. In case of unavailability of the product after the order has already been placed, the buyer will be informed of its cancellation via email. Following this cancellation, the speed of crediting to the buyer's bank account will depend on the type of payment selected, the type of credit card and the conditions of each banking institution.


The information provided on each product, as well as its photographs and videos, are published on www.diroestetica.it for guidance purposes, as are all commercial names, trademarks or distinctive symbols of any kind contained in the pages of the website www. diroestetica.it . Should it become necessary, Diroestetica undertakes to correct any errors and omissions that may occur in the product descriptions as soon as possible.


A. The buyer has the right to withdraw from the contract stipulated in accordance with these general conditions, without any penalty and without specifying the reason, within ten working days starting from the day of receipt of the goods by the buyer, pursuant to articles . 64 et seq. of the Consumer Code (DLvo 22.07.2005 n. 206). The right of withdrawal is exercised by sending, within the established deadline, a communication sent to the address indicated in the art. 1 by registered letter with acknowledgment of receipt. The communication can also be sent, within the same deadline, by telegram or e-mail to the addresses indicated in the art. 1. Diroestetica will respond by email providing detailed return instructions.

B. If the goods have been delivered, the buyer who has sent the withdrawal is required to return the goods by shipping them within a period of no more than 5 days from the date of receipt. The costs and risks associated with returning the products will be borne by the buyer, who must send them in a safe form with the necessary guarantees so that the products arrive in perfect condition. The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the costs of shipping the goods to the seller. In case of payment made before exercising the right of withdrawal, the seller is required to refund the amount paid, within thirty days from the date on which he became aware of the exercise of withdrawal.

C. The return cannot take place under any circumstances if the products supplied have clearly been used. The products must be returned with the appropriate protections, in their original packaging, in perfect condition (not damaged or dirty), with all accessories, instructions and documentation, with the identification tag and labels still attached. Even returns of packages which do not contain any element that allows identification of the sender (order number, name, address) cannot be accepted.


1. The seller responds to the buyer for any lack of conformity of the purchased good pursuant to and for the purposes of the provisions of the Consumer Code (Title III - Legal guarantee of conformity and commercial guarantees for consumer goods, CHAPTER I On the sale of consumer goods, articles 128 et seq. of Legislative Decree 22.07.2005 n. 206), provided that it exists at the time of delivery of the goods and manifests itself within a period of two years from the time of receipt of the goods and provided that it is not a defect known by the buyer at the time of signing the purchase contract.

2. Any defect must be communicated to the seller within two months of its detection, by sending registered mail to the address referred to in the art. 1. The date of the postmark of sending the registered letter will be valid between the parties.


The seller informs the buyer, pursuant to art. 13 of Legislative Decree 30 June 2003, n. 196 (TU Privacy) containing provisions for the protection of persons and other subjects with respect to the processing of personal data, that the personal data provided by the buyer or otherwise acquired within the scope of the seller's activity, may be processed, in compliance with the cited legislation and Legislative Decree no. 171/98 regarding privacy in telecommunications. The personal data will be processed by the seller electronically in compliance with the utmost confidentiality and will be used solely for the execution of the contract and for the management of the purchase order of the products.
The communication of personal data is mandatory for the purpose of supplying the goods and their failure to communicate will prevent the conclusion and execution of the contract. The data controller is: Diroestetica .
No data processing other than that necessary for the execution of the supply may be carried out without the express consent of the buyer. Pursuant to art. 7 of Legislative Decree 196/03, the buyer has the right to obtain indication of the origin of the personal data, the purposes and methods of the processing, and the logic applied in case of processing carried out with the aid of electronic instruments. The buyer also has the right to obtain the updating, rectification or, when interested, integration of the data, cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those of which conservation is not necessary in relation to the purposes for which the data were collected or subsequently processed, the certification that the above operations have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. Finally, the buyer has the right to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection, to the processing of personal data concerning him for the purpose of sending advertising material or for direct sales or for carrying out market research or commercial communication.

To exercise the rights provided for in the art. 7 of Legislative Decree 196/03, the buyer may address his written request, by registered mail, or e-mail, to the data controllers, sending his request to the addresses referred to in the art. 1.


Diroestetica reserves all rights on the texts, works, illustrations and images reproduced on the web pages of the site www.diroestetica.it in accordance with copyright as well as in accordance with Intellectual Property. In this regard and in accordance with the provisions of the intellectual property law, use is authorized only for private use unless otherwise provided, including further restrictions of the Intellectual Property Code. Any other use constitutes falsification and is sanctioned in accordance with Intellectual Property, except with prior written authorization from Diroestetica .

All total or partial reproductions of the www.diroestetica.it catalog are strictly prohibited.


Diroestetica is not responsible for damages caused, both material and immaterial, due to incorrect use of the products sold. Diroestetica 's liability, in any case, will be limited to the amount of the order and cannot be requested for simple errors or omissions that may have existed despite all the precautions taken in the presentation of the products. Diroestetica cannot be liable to a buyer or a third party for any indirect damage, loss, profit or turnover occurring in any way, even if they were reasonably foreseeable by Diroestetica . Without limiting the previous clauses, Diroestetica 's liability under these general conditions cannot exceed a sum equal to the sums paid or to be paid for the transaction giving rise to said liability, whatever the cause or form of the action in question. Diroestetica cannot be held responsible for breach of contract in the event of stock failure or unavailability of the product, force majeure, total or partial disruption or strike, in particular of postal services and means of transport and/or communication, flood or fire. . In the event of a dispute, the buyer will contact Diroestetica to obtain an amicable solution. Furthermore: Diroestetica is not responsible for any misuse that may occur; be carried out with the contents of its web pages, being the exclusive responsibility of those who access and use them, such misuse includes the following behaviors;

  • Reproduce or copy, distribute, allow public access through any method of publication, transform or modify the contents, unless you have the authorization of the owner of the relevant rights or the action is legally permitted.
  • Delete, circumvent or manipulate the "copyright" and other significant information on the rights of the owners incorporated into the pages of www.diroestetica.it as well as the technical protection devices, or any information mechanism that the pages of www.diroestetica.it may contain .
  • Use the pages of www.diroestetica.it available to users to insert messages that have no direct correlation with the contents of Diroestetica 's activity, in particular, illegal, illicit, defamatory or any other content that may infringe the rights of third parties or cause damage to computer systems. www.diroestetica.it reserves the right to withdraw any message that in its opinion it considers inappropriate. Diroestetica declines any responsibility deriving from the exchange of information between Users through www.diroestetica.it

The responsibility for the demonstrations spread on its web pages must be attributed to those who create them.


For all civil disputes concerning this contract or connected to it, which may arise between the parties, the mandatory territorial jurisdiction lies with the judge of the place of residence or domicile of the buyer, if located in the territory of the State, as established by the art. 63 of Legislative Decree no. 206 of 6 September 2005 "consumer code", regarding the competent court.


Copy of these General Conditions, pursuant to art. 12 paragraph n. 3 of Legislative Decree 9 April 2003, n. 70, can be downloaded and saved on the buyer's computer.


Diroestetica reserves the right to modify these general conditions of sale without notice, being able to change, eliminate or add both the contents and services that are provided through the site and the format in which they appear or with which they are represented on its servers. These changes will be in force from the moment of their publication on the website www.diroestetica.it and must be accepted by the buyer each time he makes a purchase through the website www.diroestetica.it .


The purchase does not entail other charges, obligations or expenses for the buyer other than those established in the contract