Article 1 - GENERAL INFORMATION:
Pursuant to and for the purposes of Article 7 of Legislative Decree No. 70 of 9 April 2003, the seller hereby informs the buyer that the goods/services covered by this contract are provided by Di.Ro Srl, with registered office in Montegranaro. Any communication or information request may be sent by email to servizioclienti@diroestetica.it . The User is informed, and accepts, that access to the website www.diroestetica.it does not imply, in any way, the beginning of a commercial relationship with Di.ro Srl.
Article 2 - CONCLUSION OF THE CONTRACT:
Registration is not required to make purchases on our website www.diroestetica.it . Therefore, buyers are free to choose whether or not to register on our website without this affecting their purchasing activity. It is understood that it is essential to provide Diroesterica with all the information requested to activate the purchase. The purchase price will be calculated based on the total cost of all items purchased, including VAT, less shipping costs or any other additional costs communicated at the time of ordering. Each user registered on the website www.diroestetica.it declares that they have full authority to use credit cards or other payment methods available on www.diroestetica.it and that they have sufficient credit to cover all costs related to product purchases through www.diroestetica.it. By selecting the "Pay" button during the purchase process, the buyer declares full and unreserved acceptance of these General Conditions of Sale. www.diroestetica.it will confirm their orders by sending an email. The prices of the goods/services provided, any taxes and duties, as well as additional shipping and packaging costs are precisely indicated during the order process, before confirmation, and before payment. The products remain the property of the supplier until full payment has been made. www.diroestetica.it reserves the right to refuse an order from any customer with whom there is an ongoing dispute. The goods are sold and purchased in accordance with an order sent by the buyer and accepted by the seller according to the procedures set out in point b below. The order is subject to these conditions, which govern the contract in such a way as to exclude any other conditions and procedures under which an order may be placed by the buyer. b. Once the products are displayed, you can choose the one you are interested in by selecting the "DETAILS" button. This will display a summary page containing the product price data. By selecting the "Add to cart" button, you can reserve the desired product. On the next screen, the user can check the types of products they wish to purchase and their prices. At this point, they can confirm, cancel, or modify the order. c. The seller, pursuant to art. 13 of the aforementioned Legislative Decree no. 70 of 2003, having verified the availability of the chosen product, issues acceptance of the buyer's order without undue delay by email containing a summary of the general and specific conditions applicable to the contract, information relating to the essential characteristics of the goods or services, and a detailed indication of the price, payment methods, withdrawal rights, delivery costs, and applicable taxes. Once the purchase order has been confirmed, the buyer can verify the details at any time on the relevant web page.
Article 3 - PRICES AND TARIFFS:
The prices of the goods/services provided, any taxes and duties, as well as additional costs for shipping and packaging are indicated precisely during the order definition, before confirmation of the same.
Article 4 - SHIPMENTS
Unless further and necessary communications are made, The products for which the order has been accepted by the seller will be delivered to the courier within 24/48 hours of the transmission of the order confirmation. and/or, in the case of payment by bank transfer, within 24/48 hours of the payment being credited to our accounts and delivered to the address indicated by the buyer in the purchase order. Delivery is made by trusted shipping agents and/or couriers at the shipping cost indicated on the screen during the order process, calculated based on the weight, volume, and destination of the goods. Shipping costs are borne by the buyer, according to the rates and costs indicated. Each delivery is considered completed from the moment the carrier makes the products available to the buyer, as shown by the carrier's tracking system. It is the recipient's responsibility to inspect the products upon delivery and to raise any reservations or complaints that appear justified, including the right to refuse the package if it has been opened or shows obvious signs of deterioration.
Reservations and complaints must be addressed to Diroestetica via email at customerservice@diroestetica.it
Art. 4.1 FAILURE TO DELIVERY
If the order is returned to the sender due to non-delivery for recipient absent , the customer will be refunded the total amount of the order excluding shipping costs which therefore remain the responsibility of the customer
If the order is returned to the sender due to non-delivery due to an error in the shipping address , the customer will be refunded the total amount of the order excluding shipping costs which will therefore remain the responsibility of the customer.
If the order is returned to the sender for reasons attributable to the sender or the shipping company , the customer will be refunded the total amount of the order.
Article 5 - PAYMENT
Payment for purchases can be made via:
- BANK TRANSFER IBAN, IT90K0615069550CC0080043351
- PAYPAL
- CREDIT CARD
- CASH ON DELIVERY
Accepted cards include all Visa, Visa Electron, and MasterCard cards, including PostePay. Credit card details are entered directly on the pages of Diroestetica 's banking partner (Key Client) and transmitted to the bank's servers in encrypted form using the 128-bit SSL (Secure Socket Layer) standard, one of the most advanced and effective protection systems currently available. For added security, only the banking partner has access to the card details used for payment; Diroestetica has no access to or storage of such data. The purchase price will be charged to the buyer's bank account within 4 days of the order date and will be effective upon confirmation of authorization by the banking services center. If the virtual POS (online point of sale terminal) rejects the card, the order will be automatically cancelled, and the buyer will be informed online of the cancellation. If the product is unavailable after the order has been placed, the buyer will be notified of the cancellation via email. Following such cancellation, the speed of crediting the buyer's bank account will depend on the payment method selected, the type of credit card used, and the terms and conditions of each bank.
Article 6 - PRODUCT DESCRIPTIONS
The information provided on each product, as well as its photographs and videos, are published on www.diroestetica.it for guidance purposes only, as are all trade names, brands or distinctive symbols of any kind contained on the pages of the www.diroestetica.it website. If necessary, Diroestetica undertakes to correct as soon as possible any errors or omissions that may occur in the product descriptions.
Article 7 - RIGHT OF WITHDRAWAL
TO. The buyer has the right to withdraw from the contract stipulated under these general conditions, without any penalty and without specifying the reason, within 14 days starting from the day the order is confirmed by the buyer, pursuant to Articles 64 et seq. of the Consumer Code (Legislative Decree 22.07.2005 n. 206). The right of withdrawal is exercised by sending a communication, within the same deadline, by email to servizioclienti@diroestetica.it
B. If the goods have been delivered, the buyer who has sent the withdrawal request is required to return the goods by shipping them within a period not exceeding 10 days from the date of receipt. The costs associated with returning the products will be borne by the seller . The buyer must send them in a secure manner with the necessary guarantees to ensure that the products arrive in perfect condition. If payment was made before the right of withdrawal is exercised, the seller is required to refund the amount paid within thirty days of the date on which it became aware of the exercise of the right of withdrawal.
C. Returns cannot be accepted under any circumstances if the products supplied have been clearly used. Products must be returned with appropriate protection, in their original packaging, in perfect condition (not damaged or soiled), with all accessories, instructions, and documentation, and with the identification tag and labels still attached. Returns will also not be accepted for packages without any identifying information (order number, name, address).
Article 8 - GUARANTEE OF CONFORMITY OF THE GOODS
1. The seller is liable to the buyer for any lack of conformity of the purchased goods pursuant to and for the purposes of the provisions of the Consumer Code (Title III - Legal guarantee of conformity and commercial guarantees for consumer goods, CHAPTER I On the sale of consumer goods, articles 128 et seq. of Legislative Decree 22.07.2005 n. 206), provided that it exists at the time of delivery of the goods and becomes apparent within two years of receipt of the goods and provided that it is not a defect known to the buyer at the time of stipulation of the purchase contract.
2. Any defect must be reported to the seller within two months of its discovery, by sending a registered letter with return receipt to the address indicated in Article 1. The postmark date of the registered letter will be considered valid between the parties.
Article 9 - PROTECTION OF PERSONAL DATA
The seller informs the buyer, pursuant to Article 13 of Legislative Decree No. 196 of June 30, 2003 (Consolidated Law on Privacy), which contains provisions for the protection of individuals and other subjects with respect to the processing of personal data, that the personal data provided by the buyer or otherwise acquired as part of the seller's business activities may be processed in compliance with the aforementioned legislation and Legislative Decree No. 171/98 regarding privacy in telecommunications. Personal data will be processed electronically by the seller in compliance with the strictest confidentiality and will be used solely for the execution of the contract and for managing the purchase order for the products.
Providing personal data is mandatory for the supply of goods, and failure to provide such data will prevent the conclusion and execution of the contract. The data controller is: Diroestetica .
No data processing other than that necessary for the execution of the supply may be carried out without the express consent of the buyer. Pursuant to Article 7 of Legislative Decree 196/03, the buyer has the right to obtain information on the source of the personal data, the purposes and methods of processing, and the logic applied in the event of processing carried out with the aid of electronic means. The buyer also has the right to obtain the updating, rectification, or, where interested therein, integration of the data, the deletion, anonymization, or blocking of data processed in violation of the law, including data whose retention is unnecessary for the purposes for which it was collected or subsequently processed, and certification that the aforementioned operations, including their content, have been brought to the attention of those to whom the data was communicated or disseminated, except where such compliance proves impossible or involves a manifestly disproportionate effort compared to the right being protected. Finally, the buyer has the right to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning him or her, even if pertinent to the purpose of collection, to the processing of personal data concerning him or her for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communications.
To exercise the rights set forth in Article 7 of Legislative Decree 196/03, the buyer may submit a written request, via registered mail or email, to the data controllers, sending their request to the addresses listed in Article 1.
Article 10 - INTELLECTUAL PROPERTY
Diroestetica reserves all rights to the texts, works, illustrations, and images reproduced on the web pages of the website www.diroestetica.it in accordance with copyright and intellectual property laws. In this regard, and in accordance with the provisions of intellectual property law, use is authorized for private use only, unless otherwise provided, including further restrictions in the Intellectual Property Code. Any other use constitutes counterfeiting and is punishable under intellectual property law, unless prior written authorization from Diroestetica is obtained.
Any total or partial reproduction of the www.diroestetica.it catalogue is strictly prohibited.
Article 11 - RESPONSIBILITY
Diroestetica is not responsible for damages, whether material or immaterial, caused by improper use of the products sold. Diroestetica 's liability, in any case, will be limited to the amount of the order and cannot be claimed for simple errors or omissions that may have existed despite all precautions taken in the presentation of the products. Diroestetica cannot be held liable to a buyer or a third party for any indirect damages, losses, profits, or turnover arising in any way, even if they were reasonably foreseeable by Diroestetica . Without limiting the foregoing clauses, Diroestetica 's liability under these general conditions cannot exceed an amount equal to the sums paid or to be paid for the transaction giving rise to such liability, regardless of the cause or form of the action in question. Diroestetica cannot be held liable for breach of contract in the event of stock shortages or product unavailability, force majeure, disruption or total or partial strike, particularly of postal services and means of transport and/or communication, flood, or fire. In the event of a dispute, the buyer will contact Diroestetica to obtain an amicable solution. Furthermore: Diroestetica is not responsible for any misuse that may be made of the content of its web pages, which is the sole responsibility of those who access and use them. Such misuse includes the following behaviors:
- Reproduce or copy, distribute, allow public access through any means of publication, transform or modify the contents, unless you have the authorization of the owner of the relevant rights or the action is legally permitted.
- Delete, circumvent, or manipulate the copyright notices and other significant information on the rights of the owners incorporated into the pages of www.diroestetica.it , as well as the technical protection devices, or any information mechanisms that may contain the pages of www.diroestetica.it.
- Use the user pages of www.diroestetica.it to post messages that are not directly related to Diroestetica 's activities, in particular, illegal, infringing, defamatory, or any other content that may infringe the rights of third parties or damage computer systems. www.diroestetica.it reserves the right to remove any message it deems inappropriate. Diroestetica declines all liability arising from the exchange of information between Users through www.diroestetica.it.
Responsibility for the events published on its web pages lies with those who create them.
Article 12 - SETTLEMENT OF DISPUTES
For all civil disputes concerning or related to this contract that may arise between the parties, the exclusive jurisdiction lies with the court of the place of residence or domicile of the buyer, if located within the territory of the State, as established by art. 63 of Legislative Decree no. 206 of 6 September 2005, "Consumer Code", regarding the competent court.
Article 13 - ACCESS TO THE CONTRACT AND THESE GENERAL CONDITIONS
A copy of these General Conditions, pursuant to art. 12 paragraph 3 of Legislative Decree 9 April 2003, n. 70, can be downloaded and saved on the buyer's computer.
Article 14 - CHANGES TO THESE GENERAL CONDITIONS
Diroestetica reserves the right to modify these general conditions of sale without notice, possibly changing, deleting, or adding both the content and services provided through the site and the format in which they appear or are represented on its servers. These changes will be effective upon their publication on the website www.diroestetica.it and must be accepted by the buyer each time they make a purchase through the website www.diroestetica.it.
Article 15 - COMPLETENESS
The purchase does not entail any other charges, obligations or expenses for the buyer other than those established in the contract.